SLA

Dear Sir/Mam,

Thank you for your interest in our Lightroom bundles. We value your business and are committed to delivering the highest level of service. Below is our Service Level Agreement (SLA) to ensure your satisfaction:

1. Product Availability and Delivery

  • Digital Delivery: Upon successful purchase, our Lightroom bundles are available for immediate download. If you any issues with downloading the files, we guarantee support within 24 hours to resolve the problem.

2. Product Quality

  • Preset Functionality: Our presets are rigorously tested to ensure compatibility with Adobe Lightroom (both desktop and mobile versions). Should you experience any technical issues, we offer troubleshooting support within 24 hours of your inquiry.

3. Customer Support

  • Response Time: Our support team is available 24/7 via email to assist with any questions or concerns. We aim to respond to all inquiries within 24-72 hours.
  • Resolution Time: Issues that require further investigation will be resolved within 48 hours. We will keep you informed of the progress.

4. Refund and Exchange Policy

  • Satisfaction Guarantee: If you are not fully satisfied with your purchase, we offer a exchange within 24 hours of purchase, provided that the presets have not been used extensively. Please refer to our refund policy for more details.

5. Ongoing Updates

  • Continuous Improvement: We regularly update our preset bundles to align with the latest photo editing trends and software updates. All customers who purchase a bundle will receive free updates as they become available.

6. Data Privacy

  • Protection of Information: We are committed to protecting your personal information. Any data you provide during the purchase process is handled securely and will not be shared with third parties without your consent.

If you have any further questions or need additional information, please feel free to reach out to us. We look forward to serving you and ensuring a seamless experience with our Lightroom bundles.

Best regards,
[Jay Sonani]
[Mstore by (Zoncee)]